Effective Date: 31-12-2025
At Nenzo, we respect the privacy of our delivery partners and are committed to protecting their personal and professional information. This Privacy Policy explains how we collect, use, retain, and share data from delivery personnel who use our mobile application and related services.
By downloading, registering, or using the Nenzo Delivery Partner App, you consent to the practices described in this policy.
We collect personal information during registration, including your name, phone number, email address, residential address, banking or payment details, and government-issued identification documents as required for verification.
We also collect professional details such as delivery history, ratings, and withdrawal requests. Additionally, the app may collect device-related information such as device model, operating system, app version, and unique device identifiers.
The app requires access to your location data, including real-time and background location, to assign orders, track pickups and deliveries, and provide accurate updates to customers.
Location data is also used for efficient routing, safety, fraud prevention, and service quality monitoring.
The information collected is used to:
We do not sell or rent your personal information. Limited information may be shared with:
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Delivery history, payout records, and compliance-related data may be retained for audit, tax, or regulatory purposes. After the retention period, data is securely deleted or anonymized.
We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no digital system is completely secure, and some risk exists when sharing information electronically.
As a delivery partner, you have the right to:
You may manage app permissions, such as location access, through your device settings. Limiting permissions may affect app functionality.
Nenzo’s services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 13. If such data is identified, it will be deleted promptly.
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or app features. Updates will be communicated through the Delivery Partner App along with the revised effective date.
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@nenzo.in
📞 Mobile: 9502103844