Privacy Policy

Effective Date: 31-12-2025

Nenzo (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application Nenzo and related services.

By downloading or using our app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use Nenzo:

Personal Information:
Name, email address, phone number, delivery address, and payment details when you register or place an order.

Usage Data:
Information on how you interact with the app (such as pages visited, search history, and order history).

Device Information:
Device model, operating system, app version, and unique identifiers.

Location Information:
Approximate or precise location data if you allow location access for delivery purposes.

2. How We Use Your Information

  • Provide, process, and deliver your grocery orders
  • Communicate with you about orders, offers, and updates
  • Improve app performance, user experience, and customer support
  • Ensure secure transactions and prevent fraud
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. We may share your information:

  • With delivery partners and service providers to complete your order
  • With payment gateways to process transactions securely
  • With legal authorities if required by law
  • With analytics and third-party tools (e.g., Google Analytics, Firebase)

4. Data Security

We implement reasonable security measures to protect your personal data. However, no method of data transmission over the Internet is completely secure.

5. Your Rights

  • Access and update your personal information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

Nenzo may use cookies or similar technologies to improve your experience and analyze usage. You can manage cookies through your device settings.

7. Third-Party Services

Our app may contain links to third-party services. We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect information from children.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app with a revised effective date.

10. Contact Us

If you have any questions or concerns, contact us:

📧 Email: support@nenzo.in

đź“ž Mobile: 9502103844